Customer Support - Presales (females only)
Description
Company Description
About Ivykids:
Backed by Tier 1 VCs, Ivykids(formerly know as Yellow Class) is an English speaking and learning program for kids upto 12 yrs old. It is the most easy and effective means of learning for kids. Kids have to spend only a few minutes everyday on their Ivykids App to massively improve their spoken English. This is a solution built for India, from India.Ivykids is a guided program for kids to learn & speak English using our mobile app for a few minutes every day.
We are going after a global opportunity with the India first approach. Founded by repeat founders with 15+ years of entrepreneurial experience, Ivykids as built a high density team of passionate individuals. We are always looking out for team members who can raise the bar.
Job Description
This is an opportunity for you if:
- Have a First-principles approach towards problem-solving
We are seeking a highly motivated and customer-centric individual to join our fast-growing edtech startup as a Customer Support (Pre-Sales) representative. Your role will be crucial in creating a positive first impression and guiding potential customers through their journey towards enrollment
Your work will require you to:
- Handle inbound admission calls from prospective students
- Act as the first point of contact for prospective customers & addressing their concerns & inquiries.
- Effectively communicate the value proposition of our edtech products and services.
- Maintain accurate and detailed records of customer interactions, inquiries using google sheets.
Expected skill sets:
- Previous experience in a customer support, pre-sales, or similar role is preferred.
- Strong interpersonal skills with a customer-centric approach.
- Able to understand the product & its offerings.
- Bachelor's degree in a relevant field or equivalent work experience.
- Should be able to use google sheets, doc.